See the current order state
Customers can understand whether the order is scheduled, preparing, out for delivery, delivered, cancelled, or refunded.
Delivery tracking
Follow the gift after checkout.
KaGift gives customers a clearer way to track order progress, view delivery milestones, and understand whether a gift is scheduled, preparing, out for delivery, or completed.
Why it matters
- ✓ Customer-safe delivery timeline events
- ✓ Clear handling for cancelled and refunded orders
- ✓ Better visibility across scheduled and active delivery states
Benefits
What this solves for customers
Read the delivery timeline
Timeline events help explain what changed and when it changed.
Check the delivery details
Recipient and schedule information stays visible in the tracking view.
Use one public route to check progress
Order tracking can be shared without forcing customers into a complex support flow.
How it works
A clearer three-step path
1
Enter the order number
Use the public tracking page to look up the order.
2
Review the status and timeline
Check what happened, what is next, and whether the order is moving as expected.
3
Escalate only when needed
Better visibility means fewer unnecessary support requests for basic status questions.
Frequently asked questions
Visible answers for customers and Google
Can I track gift delivery in Rwanda without contacting support first?
Yes. KaGift includes a public order-tracking flow so customers can check delivery progress directly.
What details can I see while tracking?
Customers can review the order state, delivery timeline, and key order details from one page.
Does tracking work for scheduled orders too?
Yes. Scheduled orders remain visible in the status flow before they move into active preparation and delivery.