Privacy Policy
Last updated: January 21, 2026
At KaGift, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gift scheduling and delivery services.
1. Information We Collect
1.1 Personal Information
When you use our Service, we may collect the following personal information:
- Contact Information: Name, email address, phone number, residential address
- Account Information: Username, password, profile preferences
- Payment Information: Mobile money numbers, card details (processed securely by payment partners)
- Recipient Information: Names, addresses, phone numbers of gift recipients
- Communication Data: Messages, gift notes, customer support inquiries
1.2 Automatically Collected Information
We automatically collect certain information when you visit our Service:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, links clicked, search queries
- Location Data: General location information for delivery purposes
- Cookies and Tracking: We use cookies to enhance your browsing experience
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To process your orders, schedule deliveries, and provide customer support
- Communication: To send order confirmations, delivery updates, and service notifications
- Payment Processing: To process payments and prevent fraudulent transactions
- Personalization: To tailor gift recommendations based on your preferences and occasion types
- Service Improvement: To analyze usage patterns and improve our platform
- Legal Compliance: To comply with applicable laws and regulations in Rwanda
- Marketing: To send promotional offers (with your consent) and recommend relevant gifts
3. Information Sharing and Disclosure
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing (MTN Mobile Money, Airtel Money, card processors)
- Delivery and logistics partners
- Customer support services
- Marketing and analytics services
3.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Requests from government authorities in Rwanda
- Investigation of potential violations of our Terms of Service
- Protection of our rights, property, or safety
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our Service of any change in ownership or uses of your information.
3.4 Recipient Information
We only share recipient information (name, address, phone) with our delivery partners to facilitate gift delivery. We never share recipient information for marketing purposes without explicit consent.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-DSS compliant partners
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Employee training on data protection and privacy
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest security standards.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations (7 years for financial records in Rwanda)
- Resolve disputes and enforce our agreements
- Maintain business continuity for scheduled gift deliveries
After the retention period, we securely delete or anonymize your information. You may request deletion of your account and associated data, subject to legal requirements.
6. Your Rights
Under Rwanda's data protection regulations, you have the following rights regarding your personal information:
Right to Access
Request a copy of your personal information
Right to Correction
Update or correct inaccurate information
Right to Deletion
Request deletion of your information
Right to Object
Object to certain data processing
To exercise these rights, contact us at privacy@kagift.rw. We will respond within 30 days as required by Rwandan law.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and login information
- Analyze website traffic and usage patterns
- Personalize your shopping experience
- Provide relevant gift recommendations
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Service.
8. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending email notifications to registered users
- Displaying prominent notices on our Service
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: privacy@kagift.rw
Phone: +250 788 123 456
Address: Data Protection Officer, KaGift, KG 123 St, Kigali Heights, Kigali, Rwanda
For complaints that cannot be resolved directly with us, you may contact the Rwanda Utility Regulatory Authority (RURA), which oversees data protection in Rwanda.
By using our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.